Vision A properous people in a secure, healthy environment, with a high quality of life.
Mission To harness the hardworking culture of the people of Nyeri and unlock their potential to achieve the highest standard of political, social and economic life by creating an enabling environment that promotes sustainable develoment.
Core values: Patriotism, Professionalism,Inclusive, Teamwork, Integrity and Accountability.
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Ensured there is correct interpretation and implementation of those policies, rules and regulations within the County.
Coordination and Implementation Human Resource matters such as Appointments, promotions, discipline, transfers and proper deployments.
Analyzed staffing levels and making proposals for succession planning.
Coordinated of the Medical cover policy for officers within the County.
Ensured that Retirement matters are properly administered.
Ensured that all matters related to leave are properly administered.
Coordination of the matters related to Performance Appraisal in all the departments within the County
Our Commitment The Human Resource Directorate is committed to treating you in a considerate, courteous and open manner. We will be straightforward, consistent and professional in our dealings with you. We aim to provide you with a safe, harassment-free environment. We aim to treat you and our entire customer’s fairly while respecting individual differences and needs.
Our Service We are committed to provide a service that is accessible and relevant to all our customers
To achieve quality, efficiency and effectiveness in service deliver in the County Public Service.
Proper interpretation of the relevant legislation and policies that govern various aspects of human resource management in the Public Service. For example, the Constitution of Kenya 2010, County Government Act, 2012, Labour Laws among others.
Promotion of values and Principles in the Public Service as stipulated in Article 10 and 232 on the Kenyan constitution
To link of individual goals with those of the organization.
To develop a culture of learning as way of developing Human capital in the Public Service.
Providing guidance on Human Resource Management policies and ensuring there is correct interpretation and implementation of those policies, rules and regulations within the County.
Coordination and Implementation of the Human Resource matters such as Appointments, promotions, discipline, transfers and proper deployments.
Analyzing staffing levels and making proposals for succession planning.
Analyzing Human Resource Management issues originating from the departments and initiating the immediate actions to be undertaken as well as making recommendations on others for further deliberations.
Coordination of the Medical cover policy for officers within the County.
Ensuring that Retirement matters are properly administered.
Maintaining the Human Resource data base for the officers to enhance efficiency in decision making.
Dealing with matters related labour laws.
Ensuring that all matters related to leave are properly administered.
Coordination of the matters related to Performance Appraisal in all departments within the County.
Transparency and Openness All our personnel will conduct themselves in a manner that the customer understands and can seek open explanations. All information about services offered, details of physical location and other enquiries will be made available to customers.
Responsiveness All enquiries and referrals shall be dealt with promptly with clear and understandable explanations.
Accuracy All information given from this Directorate will be accurate and clear to the recipients.
Clarity We shall communicate in a clear and understandable manner to all individuals when serving them ensuring that they leave the office fully satisfied.
Information Technology We shall maintain up-to-date technology standards in line with international practices and formally accepted technology in official spheres.
Courtesy Customers will be attended to in a courteous and considerate manner. We shall respect and maintain professional etiquette in serving our customers.
Equality All our clients will be treated equally as provided for in our legislation without consideration on grounds of gender, marital status, family status, religious belief or any other ground for favoritism.
This charter will be reviewed annually or when an urgent need arises. It is a lasting document and as such constant evaluations of its performance should be done depending on changing needs of the customer. To guarantee its ongoing relevance and effectiveness we will review whether:-
The charter is in line with our customer service approach and that it reflects core values underlining our service delivery
The charter’s current content is accurate, reliable and responsive to customer priorities
The charter service commitments and quality service standards are aligned to the needs and requirements of customers and key stakeholders.
We value and welcome feedback about services delivered, highly appreciating compliments and complains on the standard of service delivery. We regard suggestions on how we might improve our services with great importance. Constructive criticism and responses are welcome to correct wrong methods, procedures and behaviours along the customer oriented services. You can give us a feedback on how we served you by:-
Customer Suggestion Box (Available at our office locations)
Writing to us:
The Director, Human Resources Management, Nyeri County P O Box 1112 – 10100, Nyeri.
E-mailing us: email@example.com
Customer Care Desk
Handling of Complaints
Record all complaints
Acknowledge receipt of complaint
Launch an investigation that lasts for 5 to 21 working days
Give a response on the results and act upon them immediately Complaints are mainly used in monitoring and evaluation process and annual self assessment programme. We guarantee that all information will be treated with utmost confidentiality.
Complaints may be made through: THE DIRECTOR, HUMAN RESOURCE MANAGEMENT, BLOCK C, 1ST FLOOR, RIGHT WING, RM NO. 6 P O BOX 1112 – 10100, NYERI COUNTY.
We welcome, value and appreciate feedback by way of compliments and/complaints as these forms the basis of our change management programmes. Complaints, Compliments and suggestions may be delivered through any of the following:-
Normal visits during office time (8.00 am to 5.00 pm, Monday-Friday).
Customer suggestion box available at our office.
Writing to any of the following officers:-
Chief Officer –Public Administration, Information & Communication P.O. Box 1112-10100, NYERI.