Department of Trade, Culture, Tourism and Cooperative Development

CECM

Chief Officer

Here is a summary of some of the sites UNESCO would consider to include in world heritage sites

PROPOSAL-HERITAGE SITES

Mission

To harness the hardworking culture of the people of Nyeri and unlock their potential to achieve the highest standard of political, social and economic life by creating an enabling environment that promotes sustainable develoment.

Vision

A prosperous people in a secure, healthy environment, with a high quality of life.

Core Values

  • Patriotism
  • Professionalism
  • Inclusivity
  • Teamwork
  • Integrity
  • Accountability

Directorate’s Functions

  • Develop wholesale and Retail Markets
  • Provide affordable financing
  • Providing business linkages
  • Market management
  • Investment promotion and facilitation
  • Training on product development
  • Training on Financial Leveraging
  • Business Advisory training
  • Marketing and exposure Programs through trade shows and exhibition
  • Allocation of Trading places in County Public Markets.

Weights and Measures Unit

  • Promote uniformity of all measurements in trade and maintenance of physical standards of weights and measures, which are nationally and internationally recognized.
  • Control of accuracy and manner of use of weighing and measuring equipment in use for trade.
  • Promote the consumer against the false trade description of goods and services in terms of quantity, quality, price, and composition, fitness for purpose, place or date of manufacture or such other practices as it is laid down in Trade Description Act Cap 505.
  • Regulate the sale, manufacturing and repair of weighing and measuring equipment for trade use

Service Charter

  TRADE AND INDUSTRALIZATION
NO. SERVICE(S) WE OFFER REQUIREMENT USER CHARGE (KSH.) RESPONSIBLE OFFICE/STAFF TIME FRAME(Within)
1 loan application forms Request for Service Free Receptionist 10 minutes
2 Processing and issuing of loans All required documents Free Secretariat 1 month
3 Capacity building of successful loan applicants Communication of loan approval Free Secretariat Within two weeks after loans approvals
6 Complains made to the Directorate Written Complains Free Trade officers 7 days
7 investigations on complains Written request/complain Free Trade officers 7 days
8 Business advisory and counselling services Request for Service Free Trade officers 30 minutes
9 Trainings of traders Request for Service Free Trade officers 7 days
           
             
  WEIGHT & MEASURES UNIT
NO. SERVICE(S) WE OFFER REQUIREMENT USER CHARGE (KSH.) RESPONSIBLE OFFICE/STAFF TIME FRAME(Within)
1. Verification and stamping of a weight Submit the weight Kshs. 40 Inspector Weights & measures 2 minutes
2. Verification and stamping of a measure Submit the measuring equipment Kshs. 100 – 200 Inspector Weights & measures 5 minutes
3. Verification and stamping of a weighing scale Submit the weighing scale Kshs. 200- 2,000 Inspector Weights & measures 10 minutes
4. Verification and stamping of a weighbridge Apply for submission Kshs. 15,000- 30,000 Inspector Weights & measures 3 days
5. Calibration and stamping of a fuel dispensing pump Apply for submission Kshs. 800-1,600 Inspector Weights & measures 3 days
6. Inspection of Trade premise Cooperation with the officers Free Inspector Weights & measures impromptu
7. Complaint on unfair trade practices Register the complaint in the complaint register Free Inspector Weights & measures 3 days
8. Investigations on complaints Written request/complaint Free Inspector Weights & Measures 7 days
             

 

Contacts and Social Media Handles

Phone No.: 0207840588

Email: Nyericountytrade@gmail.com

Website: http://www.nyeri.go.ke/

Address: 1112-10100, Nyeri

Facebook: Department of Trade, Tourism, Culture and Co-operatives, Nyeri County

Office Location: Opposite Nyeri Golf Club

Mission

To create a sustainable socio-economic environment for a globally competitive investment climate, world class tourist destination, and a strong co-operatives sector through investment facilitation, tourist product development and enabling policy and legal framework.

Vision

Transform Nyeri County into a Sustainable, middle income, investor friendly and world class tourist destination providing all citizens a high quality of life.

Core Values

  • Patriotism
  • Professionalism
  • Inclusivity
  • Teamwork
  • Integrity
  • Accountability

DIRECTORATE’S OBJECTIVES

  • To promote and develop tourism for increased economic growth.
  • To promote cultural heritage

DIRECTORATE’S FUNCTIONS

    • Develop and implement county tourism policy
    • Collaborate with stakeholders in establishing and enforcing a code of practice for tourism at all levels.
    • To develop, promote and diversify tourism products and cultural heritage for increased economic growth.
    • Sensitize local communities on the conservation of tourism resources and attractions
    • To promote and develop all aspects of performing arts, visual arts, tangible and intangible cultural heritage and indigenous health, nutrition and environment for sustainable development.
    • Coordinate capacity development and setting of standards in the hospitality industry
    • Undertake and coordinate research in the county in regards to the tourism industry.
    • Set, regulate and monitor standards of service for hotels, restaurants and regulating tourism enterprises with oversight authority in all matters tourism.
    • Internal and external resource mobilization in consultation with the treasury for the development of tourism.
    • Liaise and collaborate with international, national and regional institutions on tourism issues.

INSTITUTIONS AFFILIATED TO THE DIRECTORATE, THEIR LOCATIONS AND FUNCTIONS

  1. The National Museums of Kenya
  2. Tourism Fund
  3. Tourism Regulatory Authority
  4. Kenya Wildlife Service
  5. Kenya Forest Service
  6. Universities

SERVICE CHARTER

  TOURISM AND CULTURE
NO. SERVICE(S) WE OFFER REQUIREMENT USER CHARGE (KSH.) RESPONSIBLE OFFICE/STAFF TIME FRAME(Within)
1 Advice on policy issues on matters related to culture. Request for Service Free Directorate staff 10 minutes
2 Attend to general/specific enquires on cultural promotion and development Request Letter Free  Staff addressed 7 days
3 technical and expert assistance on culture and tourism Request Letter Free Directorate staff 3 months
4 Annual profiling of  cultural groups & individual cultural practitioners Non Free Directorate staff 5min
5 Advisory services to cultural practitioners. Written request Free Directorate staff 14 days
6 cultural research reports, documentations and data Written request Free Directorate staff 3 months
9 Policy advisory on tourism Request Letter Free Directorate staff 7 days
  Marketing of County tourists products Marketing/ promotional material/ content Free Directorate staff Immediate
13 technical support to County based entities engaged in tourism activities and services Request Letter Free Directorate staff 7 days
14 Advisory of communities on conservation of tourism sites Request letter Free Directorate staff 3 months
             

CONTACTS AND SOCIAL MEDIA HANDLES

Email: nyericountytrade@gmail.com

Tel: 0207852837

Website: www.nyeri.go.ke

 

Mission

Transform Nyeri County into a Sustainable, middle income, investor friendly and world class tourist destination providing all citizens a high quality of life.

Vision

Transform Nyeri County into a Sustainable, middle income, investor friendly and world class tourist destination providing all citizens a high quality of life.

Core Values

  • Patriotism
  • Professionalism
  • Inclusivity
  • Teamwork
  • Integrity
  • Accountability

Directorates values

  • Patriotism – To be loyal and devoted to our county at all the time.
  • Professionalism – To be committed to use our skills and competency in delivery of services
  • Integrity – we are committed to delivering services in an honest and ethical manner
  • Transparency and Accountability –To be accountable and devoid of corrupt practices
  • Teamwork-To encourage Collaboration and consultations as a way of maximizing synergy
  • Creativity and Innovativeness-To be open and proactive in seeking better and more efficient method of service delivery
  • Client Focus-To treat Customers with respect, Courtesy and delight in their satisfaction
  • Commitment – we are dedicated to quality service delivery and efficient use of resources.
  • Gender equality – we are endeavor to promote equal access to services and resources regardless of gender.
  • Co-operation and Partnership– we are committed towards enhancing public private partnerships and collaboration with like-minded stakeholders

Directorate’s functions

Co-operatives societies

  • Promotion of co-operative societies
  • Processing of application for registration
  • Inspections and investigations
  • Training needs assessment for co-operative movement
  • Market information dissemination & advisory services
  • Banking inspections (local SACCOs)
  • Risk assessment in SACCOs
  • Investment advisory services
  • Co-ordination & monitoring of co-operative indemnity by co-operative leaders
  • Promotion of co-op ventures & innovations
  • Co-operative advisory services
  • Pre-cooperative education
  • Settlement of disputes (arbitration)

Co-operative audit services

  • Carrying out certification audit
  • Carrying out continuous and compliance audits
  • Co-operative societies tax computatioMajor achievements/ projects (recent)
  • Capacity building of co-operatives management committee/BOD, CEOs, bookkeepers and accountants.
  • Enhancing compliance to co-operatives laws and regulations
  • Celebration of international co-operatives day

Major achievements/ projects (recent)

  • Capacity building of co-operatives management committee/BOD, CEOs, bookkeepers and accountants.
  • Enhancing compliance to co-operatives laws and regulations
  • Celebration of international co-operatives day

Service charter

OBJECTIVE OF THE SERVICE CHARTER

The objective of this service charter is to augment levels of cognizance among our clients on our mandate as a department, variety of services we offer, officers responsible, timelines and the standards we have set for the delivery of these services. The charter further expresses our commitments to our core mandate and values, our clients’ rights and obligations, and avenues for remedy where services fall short of standards.

OUR MANDATE

  • Co-operative Policy formulation and implementation
  • Co-operative legislation formulation and implementation
  • Provision of co-operative extension services
  • Co-operative Education and training
  • Provision of co-operative audit services
  • Promotion of co-operative ventures in the county

OUR CORE VALUES

  • Patriotism – To be loyal and devoted to our county at all the time.
  • Professionalism – To be committed to use our skills and competency in delivery of services
  • Integrity – we are committed to delivering services in an honest and ethical manner
  • Transparency and Accountability –To be accountable and devoid of corrupt practices
  • Teamwork-To encourage Collaboration and consultations as a way of maximizing synergy
  • Creativity and Innovativeness-To be open and proactive in seeking better and more efficient method of service delivery
  • Client Focus-To treat Customers with respect, Courtesy and delight in their satisfaction
  • Commitment – we are dedicated to quality service delivery and efficient use of resources.
  • Gender equality – we are endeavor to promote equal access to services and resources regardless of gender.
  • Co-operation and Partnership– we are committed towards enhancing public private partnerships and collaboration with like-minded stakeholders

CLIENTS’ OBLIGATIONS

To provide services in accordance with this charter we expect our clients to:

  • Provide all relevant documents and information
  • Pay the prescribed fees
  • Ensure that an official receipt for all payments is given
  • Treat our staff with courtesy and respect
  • Provide us with feedback on our services
  • Observe laid down regulations, procedures and policies in order to access required services.
  • Give their views on customer satisfaction surveys.
  • Not to offer any form of inducements or bribe to our staff

Clients’ Rights

Every Client has the following rights

  • Right to information
  • Right to seek redress if dissatisfied with the service delivery
  • Right to demand for official payment receipts
  • Right to be served.

SERVICE DELIVERY COMMITMENT

  CO-OPERATIVE DEVELOPMENT DIRECTORATE
NO. SERVICE(S) WE OFFER REQUIREMENT USER CHARGE (KSH.) RESPONSIBLE OFFICE/STAFF TIME FRAME(Within)
1 Processing Registration of Cooperative Societies ·    Application form

 

 

·    Economic Appraisal

·    Copy of By-Laws

Kshs. 3700 Cooperative Officers 30 days on receipt of application
2 Complain made in regard to Dispute Between Members ·    Complain Letter Free Cooperative Officers 7 days
3 Investigations Written request Free Cooperative Officers 30 days
4 Auditing of Co-operatives societies ·    Request for Service

 

 

·    AGM Resolution

·    Books of accounts

Minimum Kshs. 10,000 per year audited Audit officers 30 days
5 Settlement of dispute ·    On Need Basis

 

 

·    Request for Service

·    Resolutions/Minutes

Free Directorate staff 2 months
6 Attend to AGM to present Audited accounts Written notice

 

 

Registered Audited accounts

Free Directorate staff 1 day
7 Audit inspection Books of accounts Free Directorate staff 2 weeks
8 KRA returns and tax advisory services Request for Service Free Directorate staff 1 hour
9 Advisory services on cooperative services Request for the service Free Directorate staff 7 days

Procedure for Channeling Complains and Feedback

Members of the Public are entitled to seek further redress on any unresolved issue to the Chief Officer to undertake investigation and give feedback within 14 days. However, complaints of technical nature will be responded to within thirty (30) working days. Clients are encouraged to give feedback on services rendered through customer satisfaction survey, written complaints, compliments or suggestions for corrective measures and improvement of standards to the following:

Department Chief Officer –Email: Ibrahim.adan@nyeri.go.ke

Department County Executive Committee Member – Email : dianatarichia@yahoo.com

Our Contacts

ALL enquires, complaints, compliments and suggestions relating to Department services should be forwarded to:

Department Trade, Tourism and cooperative developments

Email:  cooperativesnyeri@gmail.com  Tel:        0207852837

Website: www.nyeri.go.ke

 

Physical Address

Nyeri County, Cooperative Building,

Opposite Nyeri Gulf Club.

Kamakwa Road

P.O Box 1112-10100,

Nyeri-Kenya.