DIRECTORATE’S OBJECTIVES

• To promote and develop tourism for increased economic growth.
• To promote cultural heritage

DIRECTORATE’S FUNCTIONS

• • Develop and implement county tourism policy
  • Collaborate with stakeholders in establishing and enforcing a code of practice for tourism at all levels.
  • To develop, promote and diversify tourism products and cultural heritage for increased economic growth.
  • Sensitize local communities on the conservation of tourism resources and attractions
  • To promote and develop all aspects of performing arts, visual arts, tangible and intangible cultural heritage and indigenous health, nutrition and environment for sustainable development.
  • Coordinate capacity development and setting of standards in the hospitality industry
  • Undertake and coordinate research in the county in regards to the tourism industry.
  • Set, regulate and monitor standards of service for hotels, restaurants and regulating tourism enterprises with oversight authority in all matters tourism.
  • Internal and external resource mobilization in consultation with the treasury for the development of tourism.
  • Liaise and collaborate with international, national and regional institutions on tourism issues.

INSTITUTIONS AFFILIATED TO THE DIRECTORATE, THEIR LOCATIONS AND FUNCTIONS

1. The National Museums of Kenya
2. Tourism Fund
3. Tourism Regulatory Authority
4. Kenya Wildlife Service
5. Kenya Forest Service
6. Universities

SERVICE CHARTER

	TOURISM AND CULTURE
NO.	SERVICE(S) WE OFFER	REQUIREMENT	USER CHARGE (KSH.)		RESPONSIBLE OFFICE/STAFF	TIME FRAME(Within)
1	Advice on policy issues on matters related to culture.	Request for Service		Free	Directorate staff	10 minutes
2	Attend to general/specific enquires on cultural promotion and development	Request Letter		Free	Staff addressed	7 days
3	technical and expert assistance on culture and tourism	Request Letter		Free	Directorate staff	3 months
4	Annual profiling of  cultural groups & individual cultural practitioners	Non		Free	Directorate staff	5min
5	Advisory services to cultural practitioners.	Written request		Free	Directorate staff	14 days
6	cultural research reports, documentations and data	Written request		Free	Directorate staff	3 months
9	Policy advisory on tourism	Request Letter		Free	Directorate staff	7 days
	Marketing of County tourists products	Marketing/ promotional material/ content		Free	Directorate staff	Immediate
13	technical support to County based entities engaged in tourism activities and services	Request Letter		Free	Directorate staff	7 days
14	Advisory of communities on conservation of tourism sites	Request letter		Free	Directorate staff	3 months

CONTACTS AND SOCIAL MEDIA HANDLES

Email: nyericountytrade@gmail.com

Tel: 0207852837

Website: www.nyeri.go.ke

 

Directorates values

• Patriotism – To be loyal and devoted to our county at all the time.
• Professionalism – To be committed to use our skills and competency in delivery of services
• Integrity – we are committed to delivering services in an honest and ethical manner
• Transparency and Accountability –To be accountable and devoid of corrupt practices
• Teamwork-To encourage Collaboration and consultations as a way of maximizing synergy
• Creativity and Innovativeness-To be open and proactive in seeking better and more efficient method of service delivery
• Client Focus-To treat Customers with respect, Courtesy and delight in their satisfaction
• Commitment – we are dedicated to quality service delivery and efficient use of resources.
• Gender equality – we are endeavor to promote equal access to services and resources regardless of gender.
• Co-operation and Partnership– we are committed towards enhancing public private partnerships and collaboration with like-minded stakeholders

Directorate’s functions

Co-operatives societies

• Promotion of co-operative societies
• Processing of application for registration
• Inspections and investigations
• Training needs assessment for co-operative movement
• Market information dissemination & advisory services
• Banking inspections (local SACCOs)
• Risk assessment in SACCOs
• Investment advisory services
• Co-ordination & monitoring of co-operative indemnity by co-operative leaders
• Promotion of co-op ventures & innovations
• Co-operative advisory services
• Pre-cooperative education
• Settlement of disputes (arbitration)

Co-operative audit services

• Carrying out certification audit
• Carrying out continuous and compliance audits
• Co-operative societies tax computatioMajor achievements/ projects (recent)
• Capacity building of co-operatives management committee/BOD, CEOs, bookkeepers and accountants.
• Enhancing compliance to co-operatives laws and regulations
• Celebration of international co-operatives day

Major achievements/ projects (recent)

• Capacity building of co-operatives management committee/BOD, CEOs, bookkeepers and accountants.
• Enhancing compliance to co-operatives laws and regulations
• Celebration of international co-operatives day

Service charter

OBJECTIVE OF THE SERVICE CHARTER

The objective of this service charter is to augment levels of cognizance among our clients on our mandate as a department, variety of services we offer, officers responsible, timelines and the standards we have set for the delivery of these services. The charter further expresses our commitments to our core mandate and values, our clients’ rights and obligations, and avenues for remedy where services fall short of standards.

OUR MANDATE

• Co-operative Policy formulation and implementation
• Co-operative legislation formulation and implementation
• Provision of co-operative extension services
• Co-operative Education and training
• Provision of co-operative audit services
• Promotion of co-operative ventures in the county

OUR CORE VALUES

• Patriotism – To be loyal and devoted to our county at all the time.
• Professionalism – To be committed to use our skills and competency in delivery of services
• Integrity – we are committed to delivering services in an honest and ethical manner
• Transparency and Accountability –To be accountable and devoid of corrupt practices
• Teamwork-To encourage Collaboration and consultations as a way of maximizing synergy
• Creativity and Innovativeness-To be open and proactive in seeking better and more efficient method of service delivery
• Client Focus-To treat Customers with respect, Courtesy and delight in their satisfaction
• Commitment – we are dedicated to quality service delivery and efficient use of resources.
• Gender equality – we are endeavor to promote equal access to services and resources regardless of gender.
• Co-operation and Partnership– we are committed towards enhancing public private partnerships and collaboration with like-minded stakeholders

CLIENTS’ OBLIGATIONS

To provide services in accordance with this charter we expect our clients to:

• Provide all relevant documents and information
• Pay the prescribed fees
• Ensure that an official receipt for all payments is given
• Treat our staff with courtesy and respect
• Provide us with feedback on our services
• Observe laid down regulations, procedures and policies in order to access required services.
• Give their views on customer satisfaction surveys.
• Not to offer any form of inducements or bribe to our staff

Clients’ Rights

Every Client has the following rights

• Right to information
• Right to seek redress if dissatisfied with the service delivery
• Right to demand for official payment receipts
• Right to be served.

SERVICE DELIVERY COMMITMENT

	CO-OPERATIVE DEVELOPMENT DIRECTORATE
NO.	SERVICE(S) WE OFFER	REQUIREMENT	USER CHARGE (KSH.)	RESPONSIBLE OFFICE/STAFF	TIME FRAME(Within)

1	Processing Registration of Cooperative Societies	·    Application form     ·    Economic Appraisal ·    Copy of By-Laws	Kshs. 3700	Cooperative Officers	30 days on receipt of application
2	Complain made in regard to Dispute Between Members	·    Complain Letter	Free	Cooperative Officers	7 days
3	Investigations	Written request	Free	Cooperative Officers	30 days
4	Auditing of Co-operatives societies	·    Request for Service     ·    AGM Resolution ·    Books of accounts	Minimum Kshs. 10,000 per year audited	Audit officers	30 days
5	Settlement of dispute	·    On Need Basis     ·    Request for Service ·    Resolutions/Minutes	Free	Directorate staff	2 months
6	Attend to AGM to present Audited accounts	Written notice     Registered Audited accounts	Free	Directorate staff	1 day
7	Audit inspection	Books of accounts	Free	Directorate staff	2 weeks
8	KRA returns and tax advisory services	Request for Service	Free	Directorate staff	1 hour
9	Advisory services on cooperative services	Request for the service	Free	Directorate staff	7 days

Procedure for Channeling Complains and Feedback

Members of the Public are entitled to seek further redress on any unresolved issue to the Chief Officer to undertake investigation and give feedback within 14 days. However, complaints of technical nature will be responded to within thirty (30) working days. Clients are encouraged to give feedback on services rendered through customer satisfaction survey, written complaints, compliments or suggestions for corrective measures and improvement of standards to the following:

Department Chief Officer –Email: Ibrahim.adan@nyeri.go.ke

Department County Executive Committee Member – Email : dianatarichia@yahoo.com

Our Contacts

ALL enquires, complaints, compliments and suggestions relating to Department services should be forwarded to:

Department Trade, Tourism and cooperative developments

Email:  cooperativesnyeri@gmail.com  Tel:        0207852837

Website: www.nyeri.go.ke

 

Physical Address

Nyeri County, Cooperative Building,

Opposite Nyeri Gulf Club.

Kamakwa Road

P.O Box 1112-10100,

Nyeri-Kenya.