Department of Trade, Culture, Tourism and Cooperative Development
Here is a summary of some of the sites UNESCO would consider to include in world heritage sites
PROPOSAL-HERITAGE SITES
Mission To harness the hardworking culture of the people of Nyeri and unlock their potential to achieve the highest standard of political, social and economic life by creating an enabling environment that promotes sustainable develoment. Vision A prosperous people in a secure, healthy environment, with a high quality of life. Core Values Directorate’s Functions Weights and Measures Unit Service Charter Contacts and Social Media Handles Phone No.: 0207840588 Email: Nyericountytrade@gmail.com Website: http://www.nyeri.go.ke/ Address: 1112-10100, Nyeri Facebook: Department of Trade, Tourism, Culture and Co-operatives, Nyeri County Office Location: Opposite Nyeri Golf Club
TRADE AND INDUSTRALIZATION
NO.
SERVICE(S) WE OFFER
REQUIREMENT
USER CHARGE (KSH.)
RESPONSIBLE OFFICE/STAFF
TIME FRAME(Within)
1
loan application forms
Request for Service
Free
Receptionist
10 minutes
2
Processing and issuing of loans
All required documents
Free
Secretariat
1 month
3
Capacity building of successful loan applicants
Communication of loan approval
Free
Secretariat
Within two weeks after loans approvals
6
Complains made to the Directorate
Written Complains
Free
Trade officers
7 days
7
investigations on complains
Written request/complain
Free
Trade officers
7 days
8
Business advisory and counselling services
Request for Service
Free
Trade officers
30 minutes
9
Trainings of traders
Request for Service
Free
Trade officers
7 days
WEIGHT & MEASURES UNIT
NO.
SERVICE(S) WE OFFER
REQUIREMENT
USER CHARGE (KSH.)
RESPONSIBLE OFFICE/STAFF
TIME FRAME(Within)
1.
Verification and stamping of a weight
Submit the weight
Kshs. 40
Inspector Weights & measures
2 minutes
2.
Verification and stamping of a measure
Submit the measuring equipment
Kshs. 100 – 200
Inspector Weights & measures
5 minutes
3.
Verification and stamping of a weighing scale
Submit the weighing scale
Kshs. 200- 2,000
Inspector Weights & measures
10 minutes
4.
Verification and stamping of a weighbridge
Apply for submission
Kshs. 15,000- 30,000
Inspector Weights & measures
3 days
5.
Calibration and stamping of a fuel dispensing pump
Apply for submission
Kshs. 800-1,600
Inspector Weights & measures
3 days
6.
Inspection of Trade premise
Cooperation with the officers
Free
Inspector Weights & measures
impromptu
7.
Complaint on unfair trade practices
Register the complaint in the complaint register
Free
Inspector Weights & measures
3 days
8.
Investigations on complaints
Written request/complaint
Free
Inspector Weights & Measures
7 days
Mission To create a sustainable socio-economic environment for a globally competitive investment climate, world class tourist destination, and a strong co-operatives sector through investment facilitation, tourist product development and enabling policy and legal framework. Vision Transform Nyeri County into a Sustainable, middle income, investor friendly and world class tourist destination providing all citizens a high quality of life. Core Values DIRECTORATE’S OBJECTIVES DIRECTORATE’S FUNCTIONS INSTITUTIONS AFFILIATED TO THE DIRECTORATE, THEIR LOCATIONS AND FUNCTIONS SERVICE CHARTER CONTACTS AND SOCIAL MEDIA HANDLES Email: nyericountytrade@gmail.com Tel: 0207852837 Website: www.nyeri.go.ke
TOURISM AND CULTURE
NO.
SERVICE(S) WE OFFER
REQUIREMENT
USER CHARGE (KSH.)
RESPONSIBLE OFFICE/STAFF
TIME FRAME(Within)
1
Advice on policy issues on matters related to culture.
Request for Service
Free
Directorate staff
10 minutes
2
Attend to general/specific enquires on cultural promotion and development
Request Letter
Free
Staff addressed
7 days
3
technical and expert assistance on culture and tourism
Request Letter
Free
Directorate staff
3 months
4
Annual profiling of cultural groups & individual cultural practitioners
Non
Free
Directorate staff
5min
5
Advisory services to cultural practitioners.
Written request
Free
Directorate staff
14 days
6
cultural research reports, documentations and data
Written request
Free
Directorate staff
3 months
9
Policy advisory on tourism
Request Letter
Free
Directorate staff
7 days
Marketing of County tourists products
Marketing/ promotional material/ content
Free
Directorate staff
Immediate
13
technical support to County based entities engaged in tourism activities and services
Request Letter
Free
Directorate staff
7 days
14
Advisory of communities on conservation of tourism sites
Request letter
Free
Directorate staff
3 months
Mission Transform Nyeri County into a Sustainable, middle income, investor friendly and world class tourist destination providing all citizens a high quality of life. Vision Transform Nyeri County into a Sustainable, middle income, investor friendly and world class tourist destination providing all citizens a high quality of life. Core Values Directorates values Directorate’s functions Co-operatives societies Co-operative audit services Major achievements/ projects (recent) Service charter OBJECTIVE OF THE SERVICE CHARTER The objective of this service charter is to augment levels of cognizance among our clients on our mandate as a department, variety of services we offer, officers responsible, timelines and the standards we have set for the delivery of these services. The charter further expresses our commitments to our core mandate and values, our clients’ rights and obligations, and avenues for remedy where services fall short of standards. OUR MANDATE OUR CORE VALUES CLIENTS’ OBLIGATIONS To provide services in accordance with this charter we expect our clients to: Clients’ Rights Every Client has the following rights SERVICE DELIVERY COMMITMENT · Economic Appraisal · Copy of By-Laws · AGM Resolution · Books of accounts · Request for Service · Resolutions/Minutes Registered Audited accounts Procedure for Channeling Complains and Feedback Members of the Public are entitled to seek further redress on any unresolved issue to the Chief Officer to undertake investigation and give feedback within 14 days. However, complaints of technical nature will be responded to within thirty (30) working days. Clients are encouraged to give feedback on services rendered through customer satisfaction survey, written complaints, compliments or suggestions for corrective measures and improvement of standards to the following: Department Chief Officer –Email: Ibrahim.adan@nyeri.go.ke Department County Executive Committee Member – Email : dianatarichia@yahoo.com Our Contacts ALL enquires, complaints, compliments and suggestions relating to Department services should be forwarded to: Department Trade, Tourism and cooperative developments Email: cooperativesnyeri@gmail.com Tel: 0207852837 Website: www.nyeri.go.ke Physical Address Nyeri County, Cooperative Building, Opposite Nyeri Gulf Club. Kamakwa Road P.O Box 1112-10100, Nyeri-Kenya.
CO-OPERATIVE DEVELOPMENT DIRECTORATE
NO.
SERVICE(S) WE OFFER
REQUIREMENT
USER CHARGE (KSH.)
RESPONSIBLE OFFICE/STAFF
TIME FRAME(Within)
1
Processing Registration of Cooperative Societies
· Application form
Kshs. 3700
Cooperative Officers
30 days on receipt of application
2
Complain made in regard to Dispute Between Members
· Complain Letter
Free
Cooperative Officers
7 days
3
Investigations
Written request
Free
Cooperative Officers
30 days
4
Auditing of Co-operatives societies
· Request for Service
Minimum Kshs. 10,000 per year audited
Audit officers
30 days
5
Settlement of dispute
· On Need Basis
Free
Directorate staff
2 months
6
Attend to AGM to present Audited accounts
Written notice
Free
Directorate staff
1 day
7
Audit inspection
Books of accounts
Free
Directorate staff
2 weeks
8
KRA returns and tax advisory services
Request for Service
Free
Directorate staff
1 hour
9
Advisory services on cooperative services
Request for the service
Free
Directorate staff
7 days