Transparency and Openness
All our personnel will conduct themselves in a manner that the customer understands and can seek open explanations. All information about services offered, details of physical location and other enquiries will be made available to customers.
All enquiries and referrals shall be dealt with promptly with clear and understandable explanations.
All information given from this Directorate will be accurate and clear to the recipients.
We shall communicate in a clear and understandable manner to all individuals when serving them ensuring that they leave the office fully satisfied.
We shall maintain up-to-date technology standards in line with international practices and formally accepted technology in official spheres.
Customers will be attended to in a courteous and considerate manner. We shall respect and maintain professional etiquette in serving our customers.
All our clients will be treated equally as provided for in our legislation without consideration on grounds of gender, marital status, family status, religious belief or any other ground for favoritism.